We are looking for an enthusiastic and confident Customer Engagement Executive (Fresher) to join our B2C brand. The role involves customer calling, lead follow-ups, customer engagement, and supporting marketing campaigns to generate sales and build strong customer relationships.
Key Responsibilities
Make outbound calls to existing and potential customers.
Explain products and services to customers.
Follow up with leads and maintain regular communication.
Support online and offline marketing campaigns.
Collect customer feedback and share insights with the team.
Maintain accurate records of customer interactions.
Coordinate with the sales and marketing team to achieve targets.
Assist in promotional activities, events, and customer engagement initiatives.
Build and maintain positive customer relationships.
Candidate Profile
Freshers are welcome to apply.
Graduate or pursuing graduation (Marketing, Business, Commerce, or any discipline).
Excellent verbal communication skills .
Confident in customer calling and interacting with people.
Basic understanding of marketing and customer service.
Familiarity with MS Office (Excel, Word) and internet applications.
Knowledge of social media platforms is an advantage.
Positive attitude, willingness to learn, and a target-oriented mindset.
Good listening, persuasion, and interpersonal skills.
Ability to work independently as well as in a team.
Preferred Skills
Customer Calling
Lead Generation & Follow-up
Communication Skills
Customer Relationship Management
Marketing Support
Time Management
Problem Solving
Teamwork
Qualifications
Graduate/Undergraduate
Freshers can apply
Experience
0–1 Year (Freshers Preferred)
Employment Type
Full-time
Benefits
Training and career growth opportunities
Friendly and supportive work workplace
Hands-on experience in B2C marketing
Opportunity to learn sales and customer engagement