Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide information about products or services, and ensure a positive customer experience. The candidate will be responsible for resolving customer issues efficiently through calls, emails, or chat.

Key Responsibilities
Handle incoming customer calls, emails, and messages.
Respond to customer inquiries and provide accurate information about products or services.
Resolve customer complaints in a skilled and timely manner.
Maintain customer records and update information in the system.
Follow up with customers to ensure their issues are resolved.
Escalate complex issues to the appropriate department when necessary.
Maintain high customer satisfaction levels.
Meet response time and service quality standards.

Required Skills
Excellent communication and interpersonal skills




Strong problem-solving ability
Customer-focused attitude
Basic computer knowledge (MS Office, email, CRM tools)
Ability to work under pressure and handle multiple queries

Qualifications
Minimum 12th Pass / Graduate in any discipline
Experience in customer service, call center, or support roles preferred

Working Hours
As per company shift timings (Day / Rotational shifts)

Salary
As per industry standards + performance incentives (if applicable)

Additional Requirements
Valuable listening and communication skills
Polite and professional behavior
Ability to work in a team environment

Job Type: Full time Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive Nashik (India)
🏢 QTONET PRIVATE
📍 India