Job Title Customer Support Executive Job Summary We are looking for a Customer Support Executive who is passionate about helping customers and delivering excellent service. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.

Key Responsibilities Respond to customer queries via phone, email, and chat. Resolve customer issues promptly and professionally. Communicate clearly and effectively with customers. Maintain accurate records of customer interactions. Escalate complex issues to the appropriate team. Provide accurate product and service information. Follow up to ensure timely issue resolution. Collaborate with internal teams to improve customer satisfaction.

Required Qualifications Bachelor's degree or Undergraduate. 0 8 years of experience in customer service or a related role.

Excellent

English verbal and written communication skills.



Strong problem-solving and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer proficiency and familiarity with CRM software is an advantage. Customer-focused attitude with patience and empathy.

Preferred Skills Experience with customer support tools such as Zendesk, Freshdesk, Salesforce, or similar CRM platforms. Ability to handle difficult customer situations professionally. Solid organizational and time management skills. Willingness to work versatile shifts, including weekends or holidays if required.

Benefits Competitive salary (2.4 - 4.0 LPA) Performance-based incentives Health insurance (where applicable) Paid leave and holidays Learning and career development prospects Location: Gurugram, Mohali

📌 Customer Support Executive Gurugram
🏢 SkillLabs
📍 Gurugram