We are looking for a Customer Support Executive to manage customer inquiries, complaints, and service requests while ensuring a seamless customer experience. The role requires coordination with stores and internal teams for timely issue resolution.
Full time ( USA, UK shift )
Key Responsibilities
Handle customer queries via phone, email, WhatsApp, and CRM.
Resolve issues related to orders, returns, exchanges, deliveries, and store services.
Coordinate with stores, warehouse, logistics, and sales teams.
Track orders, refunds,
replacements, and payment-related queries.
Escalate unresolved issues and ensure timely closure.
Maintain customer records and prepare basic support reports.
Required Skills
Graduate in any discipline.
13 years of customer support experience (Retail/E-commerce preferred).
Excellent communication skills in English, Telugu, and Hindi.
Solid coordination and problem-solving skills.
Proficiency in MS Office and CRM tools.
Customer-focused with the ability to work under pressure
📌 Customer Support Executive Bengaluru
🏢 Sashi Vangapalli
📍 Bengaluru
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