Role & responsibilities

Handle customer interactions through voice, chat, and email channels.

*Respond to customer inquiries in a timely and qualified manner.

*Resolve customer complaints and concerns while ensuring a positive experience.

*Provide accurate information regarding products, services, and policies.

*Maintain high levels of customer satisfaction and service quality.

*Document customer interactions and update records in CRM systems.

*Follow standard operating procedures and process guidelines.

*Escalate unresolved issues to the appropriate teams when required.

*Meet daily productivity, quality, and attendance targets.

*Ensure compliance with company policies and customer service standards.

*Coordinate with internal departments for effective issue resolution.

*Identify customer needs and provide suitable solutions.

*Build and maintain positive relationships with customers.

*Handle multiple customer interactions efficiently while maintaining accuracy.





*Maintain confidentiality of customer information and company data.

*Adapt to process updates, new tools, and changing business requirements.

*Participate in training sessions and team meetings to improve performance.

*Monitor and follow up on pending customer requests until closure.

*Demonstrate robust listening, communication, and problem-solving skills.

*Contribute to team goals and support overall business objectives.

Preferred candidate profile

Valuable Communication Skills

Customer-Centric Approach

Eligibility Criteria
Minimum Qualification: 12th Pass / Graduate in any discipline.
Freshers can apply.
Prior experience in Customer Support, Customer Service, BPO, voice non Voice Telecalling, Telesales, or Sales will be preferred.
Excellent verbal communication skills.
Basic computer knowledge.
HR Connect Ms . Prity- 84483 50054

📌 Customer Support Executive Voice & Blended Process Gurgaon Gurugram
🏢 Wrixty Services
📍 Gurugram