Key Responsibilities: End-User Support
Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
Provision, deploy, replace, and decommission IT equipment.
Troubleshoot hardware, software, connectivity, and user-related issues.
Coordinate escalations with Level 2 support teams.

Office Infrastructure Suppor
tSupport office IT services including network connectivity, printing, voice, AV, and workplace technologies
.Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment
.Assist with smart office solutions, digital signage, and conference room technologies
.Coordinate with vendors and support scheduled maintenance activities

.Asset Managemen
tConduct inventory audits and maintain accurate asset records

.

Project & Site Suppo
rt

Receive, register, label, image, deploy, track, and maintain IT asse
ts.Coordinate warranty repairs, device redeployment, disposal, and stock manageme
nt.Ensure compliance with asset management policies and audit requiremen
ts.Support office moves, hardware refreshes, equipment relocations,



and infrastructure projec
ts.Assist with business events, demonstrations, and technology deploymen
ts.Provide remote hands support and escort third-party vendors when requir

ed.Qualificati
onsExperience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructu
re.Basic networking knowledge (LAN, Wi-Fi, switches, routers, access point
s).Experience with hardware asset management and inventory contr
ol.Robust troubleshooting, documentation, and customer service skil
ls.Ability to work independently and coordinate with remote support teams and vendo

rs.Required Ski
llsExperience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructu
re.Basic networking knowledge (LAN, Wi-Fi, switches, routers, access point
s).Experience with hardware asset management and inventory contr
ol.Solid troubleshooting, documentation, and customer service skil
ls.Ability to work independently and coordinate with remote support teams and vendo

rs.

📌 Desktop Support Technician Lucknow
🏢 Sharp Brains
📍 Lucknow