Job Type: Backfill

Job Summary

We are seeking an IT Support Specialist to provide onsite end-user support, office infrastructure assistance, asset management, and project-based IT support. The role involves troubleshooting hardware and software issues, managing the IT asset lifecycle, supporting office infrastructure, maintaining inventory, and coordinating with remote technical teams and third-party vendors to ensure seamless IT operations.

Key Responsibilities

End-User Support
Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
Provision, deploy, replace, upgrade, and decommission IT equipment.
Troubleshoot hardware, software, network connectivity, and end-user issues.
Escalate complex incidents to Level 2 support teams when required.

Office Infrastructure Support
Support office IT services, including network connectivity, printing, voice, AV, and workplace technologies.
Install, configure, maintain, and troubleshoot switches, routers, access points, and related network infrastructure.
Assist with conference room technologies, smart office solutions, and digital signage.
Coordinate with vendors and support scheduled maintenance activities.





Asset Management
Receive, register, label, image, deploy, track, and maintain IT assets.
Conduct inventory audits and maintain accurate asset records.
Coordinate warranty repairs, device redeployment, disposal, and stock management.
Ensure compliance with asset management policies and audit requirements.

Project & Site Support
Support office relocations, hardware refreshes, equipment deployments, and infrastructure projects.
Assist with business events, technology deployments, and remote hands support.
Escort and coordinate third-party vendors during onsite activities when required.

Required Skills
Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
Basic networking knowledge, including LAN, Wi-Fi, switches, routers, and access points.
Experience with hardware deployment, asset management, and inventory control.
Robust troubleshooting, documentation, and customer service skills.
Ability to work independently and effectively collaborate with remote support teams and third-party vendors.

📌 Desktop Support Engineer Guwahati
🏢 Sharp Brains
📍 Guwahati