Design & Engineering
Prepare and modify design drawings and layouts in AutoCAD.
Read and interpret engineering drawings and BOQs; generate BOQs from drawings and project requirements.
Perform basic electrical calculations relevant to project and product requirements.
Draft technical specifications for products and project submissions.
Participate in business development (BD) meetings and provide technical inputs to the BD/sales team.
Customer & Site Support
Respond to customer technical queries, complaints, and service requests within defined turnaround times.
Conduct or support site surveys, earthing audits, installation supervision, and testing & commissioning (earth resistance measurement, continuity, and inspection reports).
Prepare test reports, installation reports, O&M; manuals, and as-built documentation.
Cross-Functional Coordination
Coordinate with R&D; on product feedback, field failures, and improvement inputs.
Support the IoT monitoring product line with configuration, data interpretation, and customer training as needed.
Maintain and update technical trackers, documentation registers, and support logs.