Job Summary The Collection Executive is responsible for managing customer collections by following up on overdue accounts, ensuring timely recovery of outstanding payments, maintaining accurate collection records, and supporting payment processing activities. The role also involves coordinating with internal teams, preparing bank transfer sheets, and ensuring compliance with company policies and procedures.
Key Responsibilities :
Contact customers through calls, emails, or approved communication channels to recover outstanding payments.
Follow up with customers on overdue accounts and secure payment commitments.
Negotiate payment plans within company guidelines.
*Update customer interactions, payment status, and collection activities in the system.
*Resolve basic customer payment-related queries and coordinate with relevant internal departments when required.
Prepare, verify, and share bank transfer sheets with the Finance/Accounts team for payment processing.
Reconcile customer payments and maintain accurate collection records.
Escalate unresolved or high-risk accounts to the Team Leader.
Achieve daily, weekly, and monthly collection targets.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Educational Qualification
Bachelor's Degree in Commerce (B.Com) or any Bachelor's Degree from a recognized university.
Experience
0 to 2 years of experience in Collections, Customer Service, Banking, NBFC, FinTech,
BPO, or related fields.
Freshers with valuable communication skills are encouraged to apply.
Required
Good verbal and written communication skills.
Robust negotiation and customer handling abilities.
Basic knowledge of MS Office (Excel, Word, Outlook).
Good analytical and problem-solving skills.
Ability to work in a target-driven environment.
Solid follow-up and time management skills.
Attention to detail and accuracy in documentation.
Work Location
As per business requirements.
Employment Type
Full-Time
Salary
As per company standards and candidate experience.
📌 Executive Collection Pune
🏢 BVG India
📍 Pune
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