Role & responsibilities
Order Booking & Acknowledgment
Book confirmed customer orders into the ERP/order management system accurately and within defined TAT, ensuring order details (product configuration, pricing, commercial terms) match the approved sales order.
Generate and send Order Acknowledgment (OA) to customers promptly upon booking, confirming specifications, quantities, pricing, and indicative delivery timelines.
Coordinate with sales/pricing teams to resolve discrepancies before order confirmation.
Delivery Schedule Communication
Liaise with the factory/production planning team to obtain updated delivery schedules for booked orders.
Proactively communicate delivery schedule updates and any revisions to customers, keeping the assigned sales owner in the loop.
Track orders against committed delivery dates and flag delays or risks in advance.
Order Booking MIS / Excel Tracker Maintenance
Maintain and update the internal order booking Excel tracker/MIS for all orders, ensuring it reflects current order status,
delivery dates, and shipment stage.
Use the tracker for internal verification and reconciliation of booked vs. billed vs. dispatched orders.
Support the sales team leader/management with periodic order status reports extracted from the MIS.
Shipment Notification
Send shipment notifications to customers with dispatch details (dispatch date, mode of transport, expected delivery, tracking/LR details where applicable).
Simultaneously share shipment details with the internal sales/service team for coordination and customer follow-up.
Update the order tracker upon dispatch to close the loop on order status.