Job Summary The Organizational Change Manager (OCM) is responsible for driving successful adoption of business, process, and technology changes across the organization. The role focuses on change strategy, stakeholder engagement, communication, training, and ensuring sustained adoption aligned with business objectives and transformation initiatives.
Key Responsibilities:
Develop and execute end-to-end change management strategies and plans
Perform change impact assessments and organizational readiness analysis
Identify and manage key stakeholders, including senior leadership
Design and implement communication plans and engagement strategies
Develop and deliver training programs and user enablement initiatives
Drive user adoption and minimize resistance to change
Establish and track change KPIs and adoption metrics
Collaborate with project teams, PMO,
and business units for alignment
Support digital transformation / ITSM / SIAM initiatives
Utilize tools like ServiceNow, Power BI, and Microsoft Teams for tracking, reporting, and communication
Provide regular status reports, dashboards, and executive updates
Identify risks, resistance points, and implement mitigation strategies
Ensure sustainment of change and continuous improvement
Qualification Bachelor’s degree in Business Administration, HR, Management, or related field
Certifications in Change Management (e.g., Prosci) preferred
PMP / PRINCE2 is an added advantage
Experience
6–8 Years of relevant experience in Change Management / Transformation Programs