Role & responsibilities
Operations Management: Oversee daily store operations, enforce SOPs, and maintain visual merchandising standards.
Sales Performance: Develop sales strategies, deliver monthly/quarterly targets, analyze data, and drive continuous improvement.
Multi-Format Planning: Formulate tailored strategies for experience and authorized stores; roll out aftermarket and instant retail initiatives.
Performance Diagnosis: Identify operational gaps, build playbooks, and provide targeted support across store types.
Customer Experience: Standardize service workflows, manage escalations, and improve satisfaction and retention.
Market Intelligence: Track local competitors and execute offline campaigns (seasonal promos, anniversaries, etc.).

Preferred candidate profile Preference will be given to candidates with chain store management background. Minimum 3 years managing frontline retail sales teams of at least 100 people.

📌 Exclusive Store Operations Manager Guwahati
🏢 Rongsheng Mobile India
📍 Guwahati