Mandatory Skills:
Five9 Contact Center Platform
Five9 Administration
IVR &
Call Flow Design
ACD, Skills, Campaigns &
Routing
Five9 REST &
SOAP APIs
CRM Integrations (Salesforce / Microsoft Dynamics / ServiceNow)
SQL &
Reporting
VoIP &
Telephony Concepts
Contact Center Operations
Troubleshooting &
Incident Management

Key Responsibilities:
Administer and maintain the Five9 platform, including users, roles, campaigns, queues, and permissions.
Configure inbound/outbound campaigns, dialers, ACD, skills, IVR, and call routing.
Design, develop, and enhance Five9 IVR applications and workflow automations.
Develop integrations with Salesforce, Microsoft Dynamics, ServiceNow, and other enterprise applications.
Utilize Five9 REST and SOAP APIs for custom integrations and automation.
Support SQL reporting, analytics, and data integration requirements.
Provide L2/L3 production support, perform root cause analysis, and resolve platform issues.
Maintain technical documentation and collaborate with business and IT teams to deliver scalable solutions.

📌 F Administrator Cum Developer Hyderabad
🏢 Tekskills
📍 Hyderabad