We are looking for a detail-oriented and proactive Email Executive to manage customer email communications. The ideal candidate should have excellent written communication skills, be customer-focused, and ensure timely responses to customer queries while maintaining high service quality.

Key Responsibilities
Respond to customer emails promptly and professionally.
Handle customer queries, complaints, and service requests through email.
Ensure all emails are resolved within the defined Service Level Agreement (SLA).
Coordinate with internal teams to gather information and provide accurate responses.
Maintain proper records of customer interactions in the CRM or ticketing system.
Follow up with customers until their issues are resolved.
Escalate complex issues to the appropriate teams when required.
Maintain a high level of customer satisfaction through effective communication.
Ensure email responses follow company guidelines and quality standards.
Prepare daily and weekly reports on email volumes, response times, and pending cases.

Required Skills
Excellent written and verbal communication skills.
Robust English grammar and email etiquette.
Valuable typing speed and attention to detail.
Basic knowledge of Microsoft Office (Excel, Word, Outlook).




Ability to multitask and manage time effectively.
Problem-solving and customer service skills.
Ability to work in a fast-paced environment.

Qualifications
Graduate in any discipline (preferred).
0–2 years of experience in customer support, email support, or back-office operations.
Freshers with excellent communication skills may also apply.

Preferred Skills
Experience with CRM or ticketing tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
Knowledge of SLA management and customer support processes.
Experience in BPO or customer service is an added advantage.

Key Performance Indicators (KPIs)
Email response time.
First Response Time (FRT).
Resolution Time (TAT).
Customer Satisfaction (CSAT).
Quality score.
SLA adherence.
Productivity (emails handled per day).

Work Schedule
Willingness to work in rotational shifts, weekends, or holidays if required.
Ability to work from the office or in a hybrid environment, based on business requirements.

Advantages
Provident Fund

Work Location: In person Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits
Provident Fund

Work Location: In person

📌 Email Support Executive Pitam Pura (Pitampura)
🏢 Dr Veda
📍 Pitampura