Guest Relations: Welcome guests warmly upon arrival, manage the check-in and check-out process smoothly, and provide key information about amenities, local attractions, and services.
Reservations & Inquiries: Answer incoming calls and emails, manage bookings, and handle walk-in reservations efficiently using our Property Management System (PMS).
Billing & Payments: Process payments, maintain guest folios, handle cash/credit transactions accurately, and issue receipts upon check-out.
Communication & Coordination: Coordinate effectively with housekeeping, maintenance, and F&B; teams to ensure guest rooms and requests are handled promptly.
Problem Resolution: Address guest concerns, feedback, or complaints promptly and professionally, striving to turn challenges into positive experiences.
Administrative Tasks: Maintain front desk logs, keep the reception area clean and presentable, and ensure proper handover between shifts.

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Associate Kochi
🏢 Nihara Resort
📍 Kochi