Key Responsibilities*
Receive, log, and manage Service Requests from client users using ServiceNow or the approved ITSM tool.
Fulfil service requests by strictly following approved SOPs, workflows, and knowledge articles.
Ensure accurate documentation of all request activities, updates, approvals, and closures.
Communicate request status, progress, and completion clearly and professionally to end users.
Monitor and manage assigned requests to ensure SLA adherence and timely resolution.
Identify requests requiring escalation and route them to the appropriate resolver groups as per process.
Maintain compliance with client policies, audit requirements, and service governance standards.
📌 Service Desk Analyst Tamil Nadu
🏢 Tata Consultancy Services
📍 Tamil Nadu
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