Job Purpose:

Lead and optimize GBS Source to Pay (S2P) operations end-to-end sourcing support, PO management, supplier onboarding, invoice processing, T&E;, helpdesk, and exception management ensuring operational excellence, compliance, service quality, and continuous improvement while delivering scalable, sustainable value to the business.

Role & responsibilities
Operational Leadership: Own end-to-end S2P service delivery requisitions, POs, supplier onboarding, invoicing, exceptions, and query resolution — with consistent, standardized execution across geographies.
Performance Management: Set KPIs/SLAs, monitor via dashboards and business reviews, drive accountability on cycle time, accuracy, and customer satisfaction; manage escalations.
Governance, Risk & Compliance: Ensure policy, controls, and DOA compliance; maintain solid controls (approvals, PO/invoice policy, SoD, supplier master data); support audits and risk mitigation.
Continuous Improvement & Transformation: Drive process harmonization, automation, digitization, and self-service; partner with Tech/Procurement/Finance on enhancements; lead migrations and stabilization.
Stakeholder Management: Act as senior point of contact for Procurement, Finance, Treasury, Audit,



IT and business leaders; align priorities and influence standardization efforts.
Team Leadership & Capability Building: Lead, coach, and develop managers/teams; build a high-performing, customer-centric culture; drive talent and succession planning.
Financial & Operational Efficiency: Manage budget, headcount, and resourcing; drive productivity, cost optimization, and scalable service models; oversee outsourced partners where applicable.

Preferred candidate profile
Bachelor's degree in Finance, Accounting, Business Administration, Supply Chain, or Procurement.
10–15 years' progressive experience in S2P, P2P, Procurement Operations, AP, Shared Services, or GBS.
Proven leadership of large-scale, multi-country shared services / S2P operations.
Solid background in GBS operating models, governance, service management, and process ownership.
Track record driving process improvement, standardization, transformation, and automation.
Hands-on experience with ERP/procurement systems: SAP, Oracle, Ariba, Coupa, Ivalua, Navan or similar.
Solid grasp of internal controls, audit, and compliance standards in procurement/finance.
Experience managing outsourced/external service providers — advantageous.

📌 Gbs Source To Pay Operations Head Pune (India)
🏢 Resources Global Professionals
📍 India