JOB TITLE: Front Office Executive

LOCATION: Koyambedu, Mogappair, Ramapuram (Chennai) & Yelagiri Hills

JOB SUMMARY

The Front Office Executive is responsible for managing the front desk operations of the hotel, welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring a smooth and pleasant stay experience for all guests.

KEY RESPONSIBILITIES
Guest Reception
Welcome guests warmly and professionally upon arrival.
Handle guest check-in and check-out procedures.
Verify guest identification and booking details.
Handle room reservations via phone, email, and online platforms.
Coordinate with housekeeping to confirm room availability.
Guest Service
Assist guests with requests and resolve complaints professionally.
Ensure high levels of guest satisfaction and hospitality.
Billing and Payments
Prepare guest bills and invoices.
Process payments through cash, card, or online methods.
Maintain accurate billing records and reports.
Coordination
Communicate with housekeeping, maintenance, and management teams.




Maintain proper shift handover notes.
Update daily occupancy and guest records.
Administrative Tasks
Maintain front desk records and documentation.
Ensure the reception area is clean and organized.
Follow hotel policies and operational procedures.

QUALIFICATIONS:
Diploma or Degree in Hotel Management or Hospitality preferred.
Previous experience in hotel front office or receptionist role is an advantage.

SKILLS REQUIRED:
Valuable communication
Customer service orientation
Basic computer knowledge
Ability to multitask and work in shifts
Skilled attitude and grooming

WORK LOCATIONS:
Koyambedu – Chennai
Mogappair – Chennai
Ramapuram – Chennai
Yelagiri Hills – Tamil Nadu

SALARY: As per company standards / based on experience.

Job Type: Full time

Pay: ₹13,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Receptionist Chennai (India)
🏢 NAKSHA TREE hospitality
📍 India