Conduct Inbound/outbound calls to potential customers and
provide detailed information on cabin categories, itineraries,
pricing, and onboard experiences.
Identify customer preferences and offer tailored cruise packages.
Upsell and cross-sell premium cabins, suite experiences, and
onboard services (dining, spa, entertainment).
Follow up with potential leads to close sales and ensure a
seamless booking experience.
Handle high-net-worth individuals (HNWIs) with a qualified
and customer-first approach that aligns with Cordelia Cruises’
luxury service standards.
Maintain a polished, qualified, and structured approach in all
interactions.
Adhere to high call quality standards, ensuring explicit, confident,
and persuasive communication.
Maintain accurate records of customer interactions, bookings,
and follow-ups in the CRM system.
Track sales performance and conversion metrics.
Stay updated on cruise schedules, promotions, and competitor
trends.

📌 Holiday Consultant Kochi
🏢 CIEL HR
📍 Kochi