Analyze logs/traces, resolve incidents, and coordinate with vendor teams.
Perform system upgrades, patches, and performance tuning.
Troubleshoot faults and resolve issuesrelated to charging and rating processes.
Handle customer complaints, support on-call, and develop SOPs.
Deep technical troubleshooting and code-level analysis for problem resolution for complex issues.
Positive experience in telecom charging/billing with Huawei OCS.
Expertise in charging architectures, convergent billing, IN platforms, and service integration