Position Overview The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a rapid-paced hospitality setting.
Key Responsibilities
Guest Interaction & Service
Welcome guests upon arrival and bid them a warm farewell at departure.
Manage check-in and check-out processes efficiently, ensuring minimal delays.
Provide information on hotel facilities, local attractions, activities, and services.
Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
Assist VIP guests with arrivals, departures, and pre-registration formalities.
Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
Guest service orientation with a positive attitude and outgoing personality.
Professional presentation, grooming, and demeanor.
Versatile to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.
Reporting To: Front Office Manager / Duty Manager
Working Hours: Flexible shift schedule
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Application Question(s)
Are you interested to work as a hotel receptionist?