Job Title: Guest Relations Executive – Resort

Industry: Hospitality / Resort

Job Summary:

Responsible for delivering exceptional guest experiences by welcoming guests, addressing their needs, resolving concerns, and ensuring a memorable stay while maintaining the highest standards of hospitality.

Key Responsibilities:
Welcome guests and ensure a smooth check-in and check-out experience
Build positive relationships with guests and provide personalized service
Handle guest inquiries, requests, and complaints promptly and professionally
Coordinate with Front Office, Housekeeping, F&B;, and other departments to ensure seamless guest service
Assist VIP guests and manage special requests
Monitor guest feedback, online reviews, and satisfaction levels
Conduct guest follow-ups to ensure service excellence
Promote resort facilities, amenities, and in-house services
Maintain guest records and prepare daily reports
Ensure compliance with resort SOPs and hospitality standards

Skills Required:




Excellent communication and interpersonal skills
Strong customer service and guest relationship management
Problem-solving and conflict-resolution abilities
Qualified grooming and presentation
Ability to multitask and work in a rapid-paced environment
Proficiency in PMS software (Opera, IDS, or similar) and MS Office

Qualification & Experience:
Degree/Diploma in Hotel Management or Hospitality Management
1–4 years of experience in Guest Relations, Front Office, or Customer Service
Freshers with excellent communication skills may also apply

Preferred Experience:
Experience in resorts, luxury hotels, boutique properties, or premium hospitality brands
Knowledge of hotel operations, guest engagement, and OTA platforms is an added advantage

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages
Food provided
Provident Fund

Work Location: In person

📌 Guest Relation Executive: Resort Thane
🏢 Care Plus Facility Private
📍 Thane