Roles and Responsibilities
Greet patients and visitors courteously and professionally.
Handle patient registration, check-in, and check-outprocesses
Respond to phone calls, emails,and inquiries promptlyand appropriately
Coordinate with doctors,nurses, and departments to ensure timely services
Handle patient feedback, queries, and complaints with empathy and tact
Follow hospital protocols and maintain patient confidentiality at all times
Qualifications
Graduate in any discipline.
Minimum 1 or 2 years of experience in a front desk or receptionist role,preferably in a hospital or clinic.
Proficiency in MS Office.
Excellent communication (English and local language)
Pleasant personality and customer-service-oriented approach