Role & responsibilities
Develop and execute test plans, test cases, and test scripts for Genesys Cloud contact centre solutions, focusing on Chatbot and IVR modules.
Perform functional, regression, integration, and user acceptance testing to verify system capabilities.
Test and validate chatbot dialogues, intents, and responses for accuracy and user experience.
Validate IVR call flows, prompts, DTMF inputs, and integration with backend systems.
Collaborate with developers, business analysts, and product owners to identify testing requirements and resolve issues.
Document defects, track issues, and verify fixes in a timely manner.
Automate testing processes where applicable to improve efficiency. Conduct performance and load testing to ensure system stability under varying loads.
Provide detailed test reports, metrics, and recommendations for improvements.





Required Skills & Experience:
Proven experience in testing Genesys Cloud/contact centre solutions. Robust understanding of Genesys Cloud architecture, including Chatbot and IVR modules.
Hands-on experience with chatbot testing, intents, dialog flows, and response validation.
Experience in IVR testing, call flow validation, DTMF testing, and integration points.
Familiarity with automation tools and scripting related to contact centre testing.
Knowledge of REST APIs, web services, and integration testing. Excellent analytical, problem-solving, and communication skills.
Ability to work collaboratively in a team workplace.

📌 Genesys Tester Bengaluru
🏢 iOpex
📍 Bengaluru