Job Description Customer Relationship Manager (CRM)

Position: Customer Relationship Manager (CRM)
Department: Sales & Customer Service
Location: Greater Noida
Experience: 1–6 Years
Industry Preference: Manufacturing (Packaging / Plastics / FMCG / Industrial Products)

About the Role

We are looking for a proactive Customer Relationship Manager to manage existing customer accounts, ensure smooth order execution from order receipt to dispatch, coordinate with internal teams, and drive repeat business. Candidates with a manufacturing background will be preferred.

Key Responsibilities (KRA)
Manage and maintain relationships with existing customers.
Handle customer orders from receipt to dispatch.
Coordinate with Production, Planning, Operations, Quality, Stores, and Logistics teams for timely order execution.
Track production status and ensure on-time deliveries.
Keep customers updated on order and dispatch status.
Generate repeat orders through regular customer follow-ups.
Identify upselling and cross-selling opportunities.
Resolve customer queries and ensure high customer satisfaction.
Maintain accurate order records and update ERP/CRM systems.
Prepare order status and customer follow-up reports.





Key Performance Indicators (KPIs)
On-time order execution and dispatch.
Customer satisfaction and retention.
Repeat order generation.
Order processing accuracy.
Effective cross-functional coordination.

Qualifications & Experience
Bachelor's degree in Business, Commerce, Engineering, or a related field (MBA preferred).
1–6 years of experience in Customer Relationship Management, Sales Coordination, or Order Processing.
Manufacturing industry experience preferred.
Hands-on experience with ERP/CRM systems and MS Excel.

Required Skills
Excellent communication and customer relationship skills.
Robust coordination and follow-up abilities.
Knowledge of manufacturing and order execution processes.
Positive problem-solving and organizational skills.
Ability to work with cross-functional teams and meet deadlines.

Preferred Candidate
Experience in handling existing customer accounts in a manufacturing setup.
Customer-focused with solid ownership and execution skills.
Ability to build long-term customer relationships and drive repeat business.

📌 Crm Executive Uttar Pradesh (India)
🏢 Holostik
📍 India