Provide Level-1 technical support through Phone, Email, and Chat.
Troubleshoot basic hardware, software, Windows, and network-related issues.
Log, categorize, and track incidents using ticketing systems.
Resolve user issues within defined SLAs.
Escalate unresolved issues to respective support teams.
Maintain proper documentation and work logs.
Deliver excellent customer service while maintaining high First Call Resolution (FCR).
Follow organizational quality, security, and compliance standards.
📌 It Service Desk Fresher Thiruvananthapuram (India)
🏢 ALOIS Solutions
📍 India
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