Role & responsibilities
Handle inbound customer calls from US-based customers in a skilled and courteous manner.
Resolve customer inquiries, concerns, and complaints by providing accurate and timely solutions.
Deliver exceptional customer service while maintaining a positive customer experience.
Understand customer needs and provide appropriate information regarding products or services.
Escalate complex issues to the appropriate department when required.
Meet daily, weekly, and monthly performance metrics, including quality, productivity, and customer satisfaction targets.
Maintain a professional attitude and effective communication with customers and colleagues.
Preferred candidate profile
Excellent verbal and written English communication skills.
Neutral or transparent accent with solid pronunciation.
Ability to work in a fast-paced environment and meet performance targets.
Previous experience in an International BPO or US Voice Process is preferred but not mandatory.
Ability to handle customer queries calmly and efficiently.