Role Overview We are looking for enthusiastic and customer-focused Apprentice Trainees to join our Phone Banking team. The role involves handling customer queries, delivering excellent service, resolving concerns, and promoting banking products through cross-selling.
Key Responsibilities
Handle customer inquiries and provide timely resolutions.
Deliver a superior customer experience through phone-based interactions.
Cross-sell banking products and services to customers.
Maintain high standards of call quality, accuracy, and compliance.
Ensure customer confidentiality and data security.
Meet service and productivity targets as defined by the organization.
Required Skills
Excellent communication skills in English.
Customer-centric approach and problem-solving ability.
Ability to work in a rapid-paced setting.
Good interpersonal and relationship management skills.
Basic knowledge of MS Office.
What We're Looking For
Solid communication skills
Customer service orientation
Positive attitude and willingness to learn
Ability to work in rotational shifts
Role: Customer Success, Service & Operations - Other Industry Type: Banking Department: Customer Success, Service & Operations
📌 Internship Phone Banking Gurugram
🏢 Yes Bank
📍 Gurugram
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