Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 Work with the individual training leads to pick up the periodic reporting tasks – updating of T-Plus, DPM trackers, NHT Tracker, plan pre-process trainings coordinating with every Ops stakeholder and the training leads etc. Monitor real-time performance metrics such as ongoing trainings, throughputs, batch performance,



mandatory CBTs etc. Identify trends and patterns in agent performance to anticipate future training needs and operational challenges. Communicate effectively with team leaders and agents to provide real-time coaching and support, ensuring adherence to schedule and performance targets. Generate and distribute reports and dashboards to key stakeholders, highlighting performance metrics and actionable insights as guided by the training leads. Timeliness of report submission as per agreed performance / Timeline Identify and Submit improvement opportunities.  VBA automation skills will be preferred.

Qualifications
Sound knowledge of Microsoft applications (Excel, Word etc)
Graduate / Postgraduate
Overall work experience of minimum 3 yrs. & experience
Experience in training MIS is desired.
Robust work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mind set and adapts to WNS Values
Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity, and rapid changes.
Willing to pursue CII / III Certifications if demanded.

📌 Lead Associate Process Training Pune
🏢 WNS
📍 Pune