Key Responsibilities
Lead end-to-end customer onboarding and activation for a rapidly growing customer base.
Build and scale customer training, implementation, and support operations.
Ensure customers become productive within defined SLA timelines.
Establish high-performance contact centre operations across voice, chat, email, and WhatsApp.
Drive customer retention through superior service quality, automation, and operational excellence.
Develop dashboards, SOPs, quality frameworks, and performance metrics to support 34X annual business growth.

Ideal Candidate Profile
1018 years of experience in Customer Success, Customer Support, Contact Centre Operations, Customer Onboarding, or Customer Experience.




Proven experience in building and scaling customer success or support functions handling high customer volumes.
Robust expertise in SLA management, customer activation, process excellence, and operational metrics.
Experience with CRM, ticketing platforms, support automation, IVR, chatbots, and knowledge management systems.
SaaS, software products, ERP, fintech, or business technology experience will be preferred.

This is a unique chance to build a scalable customer success organisation for a high-growth, PE-backed technology company committed to delivering exceptional customer experience and long-term value.

📌 Lead Customer Success Manager Noida
🏢 Proxima Human Capital Management
📍 Noida