Role & responsibilities
Handle inbound and outbound calls to prospective customers.
Respond to inquiries received through digital platforms, websites, social media, and marketing campaigns.
Qualify leads by understanding customer requirements, budget, preferred location, and timeline.
Explain project details, pricing, amenities, payment plans, and offers to potential buyers.
Schedule and coordinate site visits with the sales team.
Maintain regular follow-ups with leads through calls, emails, and SMS.
Update customer interactions and lead status in the system.
Coordinate with marketing and sales teams to ensure smooth lead management.
Generate daily, weekly, and monthly reports on lead status and follow-up activities.
Ensure a high level of customer satisfaction by providing timely and accurate information.
Achieve individual KPIs related to lead qualification, site visit generation, and customer engagement.