Job Responsibilities:
Manage end-to-end Account Opening & Account Maintenance operations.
Lead and mentor a team, ensuring SLA, quality, and productivity targets are met.
Review client onboarding, KYC, and account servicing activities.
Handle operational escalations and coordinate with internal stakeholders.
Ensure compliance with regulatory and operational risk guidelines.
Drive process improvements, automation, and operational excellence initiatives.
Support UAT, system enhancements, and process migrations.
Prepare MIS reports, dashboards, and performance metrics.
Conduct quality reviews, root cause analysis, and implement corrective actions.
Develop SOPs and provide training to team members