Job location: Chennai/Bengaluru/Hyderabad

Experience: 7+ years

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required

Technical and Professional Expertise

7+ Yrs Experience and Robust knowledge of IBM AS400 / iSeries (IBM i OS) and system operations.

Strong experience in Mainframe Operations (z/OS, JCL), Batch Processing, Console Ops, and iSeries

Knowledge of enterprise infrastructure support and LPAR environments

Experience with scheduling tools (Control-M, CA7, TWS)

Hands-on experience with ITSM/Remedy and incident management processes





Strong SLA management and operational governance knowledge

Proven ability to lead Sev1/Sev2 incidents and SWAT calls

Experience managing 24x7 production support teams

Excellent customer communication and stakeholder management

Strong documentation, reporting, and RCA capabilities

Strong analytical, troubleshooting, and problem-solving skills

Ability to manage multiple priorities in rapid-paced environments

Knowledge of ITIL processes and KPI/SLA tracking Preferred Technical and Qualified Experience:

Bachelor's degree in related technical field or equivalent practical experience

Experience with an ITIL driven service organization

Six Sigma, PMP, and/or ITIL certifications

📌 Mainframe Iseries Operations Lead Chennai (India)
🏢 Kyndryl India
📍 India