About the Company

We are HCLTech, committed to delivering exceptional customer service and support in the healthcare sector.

About the Role

We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.

Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and billing.
Assist members, patients, providers, and healthcare facilities with account-related concerns.
Verify member information and accurately document customer interactions in the system.
Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
Escalate complex concerns to the appropriate department when necessary.
Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy requirements.
Meet established quality, productivity, and customer satisfaction targets.
Stay updated on healthcare policies, procedures, and account-specific guidelines.
Provide accurate information and educate customers on available healthcare services and programs.

Qualifications




College Graduate / Undergraduate (BPO experience is required)
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Basic computer proficiency and ability to navigate multiple systems.
Ability to work in a fast-paced workplace.
Solid attention to detail and organizational skills.

Required Skills
Customer Service Representative (CSR) (Voice Process)

Preferred Skills
Experience in healthcare customer service

Pay range and compensation package Experience: 1 to 4 yrs

Shift: US Shift (Night Shift)

Equal Opportunity Statement

HCLTech is committed to diversity and inclusivity in the workplace.

Candidates willing for the Chance & Unable to attend Walkin interview please complete the Registration for virtual Interview HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill out form

Mandatory Documents
Updated Resume
EPFO Service History
Complete set of offer letters and relieving letters from all previous employers

Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all required documents.

📌 Mega Walkin Drive At Hcltech For Customer Service Representative Csr Voice Process , On 29th July,2026 (Chennai)
🏢 HCLTech
📍 Chennai