About the Role

We are looking for a proactive and detail-oriented Operations Support Executive to support our day-to-day logistics and operations processes. The ideal candidate should have experience in claim management, documentation, coordination with logistics partners, and ensuring timely resolution of operational issues.

Key Responsibilities
Handle end-to-end claim processing for lost, damaged, short, or delayed shipments.
Verify and maintain claim-related documents, including invoices, PODs (Proof of Delivery), LR copies, e-way bills, and other supporting documents.
Coordinate with courier partners, transporters, warehouses, and internal teams to ensure timely claim resolution.
Track claim status, follow up with stakeholders, and ensure closure within defined timelines.
Prepare and maintain claim trackers, MIS reports, and operational records.
Investigate claim discrepancies and work with relevant teams to resolve them efficiently.
Ensure complete and accurate documentation for audit and compliance purposes.
Escalate unresolved issues and provide regular updates to management.
Support day-to-day logistics and operations activities as required.

Required Skills
Claim Processing &
Documentation
Logistics &




Supply Chain Coordination
Vendor &
Courier Partner Management
Documentation Verification (Invoices, PODs, LR Copies, etc.)
Strong Follow-up &
Coordination Skills
MS Excel (VLOOKUP, Pivot Tables, Basic Formulas)
MIS Reporting &
Data Management
Problem-Solving &
Analytical Skills
Attention to Detail
Positive Written &
Verbal Communication

Qualifications
Bachelor's degree in Commerce, Business Administration, Supply Chain, Logistics, or a related field.
1–3 years of experience in operations, logistics support, or claim management.
Experience with courier aggregators, logistics companies, e-commerce, or warehouse operations will be an added advantage.

What We're Looking For
Robust ownership and accountability.
Excellent organizational and documentation skills.
Ability to manage multiple tasks and meet deadlines.
A collaborative team player with a proactive approach to resolving operational challenges.
Comfortable working in a fast-paced operations workplace.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Operation Support Executive North Sikkim
🏢 Grahil Wellness Private
📍 North Sikkim