Key Responsibilities
Real-Time Monitoring: Utilize monitoring tools (such as N-central, Manage Engin and PRTG) to monitor Infrastructure and Application health.
Incident Response & Management: Act as the first/second level of contact to identify, triage, document, and resolve technical issues.
System Diagnostics: Run diagnostics, perform root cause analysis, and troubleshoot server, network, and application failures.
Back-up Support: Ensure all nightly back-ups are complete using such tools as COVE, TSM
Documentation & Reporting: Maintain accurate records of incidents and resolutions using the ticketing system (ServiceNow), ensuring thorough documentation for post-mortem analysis.
Escalation & Communication: Escalate complex problems to higher-level engineering teams and notify stakeholders of service outages.




Maintenance & Security: Implement routine maintenance, security patches, and hardware checks, adhering to established security protocols.
Major Incident Management (MIM): Own execution of the defined MIM process, driven by a Critical Response Team, that brings together all required personnel to quickly and efficiently resolve Priority 1 and Priority 2 Incidents.

Common Technologies
Monitoring Tools:ManageEngine, PRTG, N-central (N-able),
Ticketing Systems:ServiceNow, Jira
Platforms/Technologies:Linux/Unix, Windows, Oracle Cloud Infrastructure, IBMi, OLVM VMWare, Dell vSAN, Nutanix.

📌 Noc Engineer Hyderabad
🏢 Argano Software
📍 Hyderabad