Role & responsibilities

Position : OCI Cloud Support Engineer

Location : Bangalore

Expeirence: 4-8yrs

Notice : Immediate The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and nonproduction systems.

Responsibilities :
Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking).
Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence.
Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups.
Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers.
Support IAM: users, groups, compartments, policies, and access controls.
Perform incident, problem, and change management following ITIL processes.
Coordinate with Oracle Support for SR management and RCA closure.
Support DR/BCP activities, including backups, restores, and DR drills.
Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python).
Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting.




Ensure security and compliance (hardening, vulnerability remediation, audit requirements).
Create and maintain operational documentation, SOPs, and runbooks.
Required Skills & Experience
47 years of experience in Cloud / Infrastructure Support roles.
Strong hands-on experience with Oracle Cloud Infrastructure (OCI).
Solid knowledge of
OCI Core Services (Compute, VCN, Load Balancer, Storage)
Linux administration (Oracle Linux / RHEL)
Networking fundamentals (TCP/IP, DNS, VPN, firewalls)
Experience with ITSM tools (ServiceNow preferred).
Exposure to Terraform / IaC, OCI CLI, and monitoring tools.
Understanding of Backup, DR, Security, and Identity Management concepts.
Positive to Have
OCI Architect or OCI Operations certifications
Experience with Hybrid Cloud or MultiCloud (AWS/Azure)
Kubernetes / OKE exposure
Database awareness (Oracle DB basics)
Soft Skills
Solid troubleshooting and analytical skills
Transparent customer communication and stakeholder management
Willingness to work in 24x7 shifts / oncall rotations
Documentation and process discipline mindset

Preferred candidate profile

📌 Oracle Cloud Infrastructure Bengaluru
🏢 Tekshapers Software Solutions
📍 Bengaluru