Key Responsibilities:
Process Management: Oversee and streamline daily operations, including student onboarding, course delivery, exam management, and support workflows.
Stakeholder Coordination: Act as a liaison between academic, technical, marketing, and support teams to ensure alignment and smooth execution.
Issue Resolution: Address and resolve escalations, student/faculty queries, and operational bottlenecks promptly and effectively.
Data & Reporting: Monitor key operational metrics, maintain databases, and prepare reports for management to drive data-informed decisions.
Process Improvement: Identify gaps, suggest, and implement improvements to enhance efficiency, quality, and user satisfaction.
Technology Integration: Assist in implementing and managing operational tools and platforms (LMS, CRM, etc.).
Content/Exam Operations: Support the preparation, validation, and delivery of exams, ensuring policy adherence and confidentiality.
📌 Operations Executive Mumbai
🏢 DEXIT GLOBAL
📍 Mumbai
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