Key Responsibilities
Client Relationship Management:
Act as the primary point of contact for clients post-lead generation.
Handle inbound and outbound communications with prospective and existing clients.
Address customer inquiries, concerns, and feedback in a timely and qualified manner.
Update and maintain the CRM system.
Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.
Schedule site visits.
Provide clients with relevant project information, payment plans, and legal documentation.
Customer Service & Post-Sales.
Ensure a smooth handover from sales to post-sales.
Assist with documentation, registration, and other client queries.
Gather and analyze client feedback to improve service quality.
MIS.
Analyze CRM data to identify trends, bottlenecks, and improvement areas.
Knowledge in ERP.
📌 Manager Crm Kolkata (India)
🏢 Merlin Group
📍 India
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