Assistara is looking for an experienced Operations Manager to lead and oversee operations for the International (US) Process. The incumbent will be responsible for driving operational excellence, ensuring achievement of business objectives, enhancing team performance, and maintaining the highest standards of service delivery and client satisfaction.
Key Responsibilities
Manage end-to-end operations of the International (US) Process.
Drive operational performance to achieve KPIs, SLAs, and business objectives.
Monitor productivity, quality, and customer satisfaction metrics.
Lead, mentor, and develop Team Leaders and Operations teams.
Analyze operational reports and implement process improvement initiatives.
Ensure compliance with client requirements and organizational policies.
Collaborate with cross-functional teams to optimize operational efficiency.
Manage client escalations and maintain robust stakeholder relationships.
Qualifications
Bachelor's degree in any discipline.
Solid leadership, analytical, and decision-making skills.
Excellent communication and stakeholder management abilities.
Proficiency in MS Excel and operational reporting.
Experience
Minimum 16 years of overall experience, with significant experience managing International (US) Process Operations in a leadership capacity.
📌 Operations Manager – International Us Process Noida
🏢 Assistara
📍 Noida
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