Manage end-to-end D2C operations across multiple sales channels.
Oversee order processing, inventory management, warehousing, and logistics.
Work extensively on platforms like EasyCom and UniCommerce.
Take complete ownership of operational cost centres and drive cost optimization.
Coordinate with warehouse, customer support, procurement, finance, and marketplace teams.
Monitor inventory accuracy and ensure timely replenishment.
Ensure timely dispatch of orders while maintaining high service levels.
Analyze operational data and prepare MIS reports for management.
Improve operational processes to enhance efficiency and reduce costs.
Manage third-party logistics (3PL) partners and ensure SLA compliance.
Handle escalations related to operations and ensure quick resolution.