We are looking for a proactive and customer-focused professional to join our growing team as a Logistics Customer Success Executive. In this role, you will serve as the first point of contact for prospective customers in the US logistics and supply chain market.

This position combines customer support, client communication, lead qualification, and logistics coordination. The ideal candidate should be confident in handling calls and emails, building relationships, and ensuring a smooth customer experience while supporting business growth initiatives. Key Responsibilities

Communicate with US-based prospects through calls, emails, LinkedIn, and other channels

Understand customer requirements and provide timely support and coordination.

Coordinate internally with operations and sales teams to ensure smooth communication and service delivery.

Maintain accurate records of customer interactions, leads, and pipeline activities

Build strong skilled relationships and provide excellent customer experience Requirements

1–2 years of experience in customer support, client servicing, sales, business development, or logistics coordination

Excellent verbal and written English communication skills





Comfortable speaking with US-based clients over calls and emails

Strong interpersonal and relationship-building skills

Ability to multitask and work in a fast-paced environment

Comfortable working night shifts aligned with US business hours

Basic understanding of logistics, freight, supply chain, or transportation industry preferred

Experience with B2B communication or US processes will be an added advantage What We Offer

Competitive salary package

Performance-based incentives and growth prospects

Exposure to international clients and US business operations

Supportive and collaborative work culture

Career advancement opportunities as the company grows Advantages

5 Days Fixed Shift

Weekend Fixed Off

Incentives + Performance Based Bonuses

Food provided

Commuter assistance provided

Paid time off

Provident Fund

Leave encashment Job Details

Job Type: Full-time, Permanent

Salary: ₹25,000 – ₹35,000 per month

Shift: Night Shift (5:30 pm - 2:30 am)

Location: Mohali, Punjab (In-office)

📌 Process Associate Sahibzada Ajit Singh Nagar
🏢 Quantus Freight Solutions
📍 Sahibzada Ajit Singh Nagar