Responsibilities
Manage reservations across Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda, and direct bookings.
Handle guest inquiries via phone, WhatsApp, email, and OTA messaging.
Maintain accurate inventory using PMS and Channel Manager.
Prevent overbookings and ensure reservation accuracy.
Coordinate with Housekeeping and Operations for check-ins and check-outs.
Process booking modifications, cancellations, refunds, and payment follow-ups.
Update rates and availability as instructed.
Maintain guest records and reservation documentation.
Prepare daily occupancy, arrival, departure, and revenue reports.
Resolve reservation-related guest concerns professionally.
Use AI tools to improve communication, reporting, and operational efficiency.
Handle all online and offline reservations.
Manage Airbnb, Booking.com, MMT, Goibibo, Agoda, and direct website bookings.
Confirm bookings and send check-in instructions.
Coordinate early check-ins and late check-outs.
Prevent overbookings and inventory errors.

Pay: ₹10,833.55 - ₹25,000.00 per month

Perks
Versatile schedule
Paid sick time
Paid time off
Work from home

Work Location: In person

📌 Reservation Executive Backend Operations Delhi
🏢 Rutova stays
📍 Delhi