Job Summary

Reservation Officer

Job Details
Business Unit: Taj Palace, Current Delhi
Department: Commercial
Role: Reservation Officer

Behavioural Competencies
Effective Communication
Resilience
Accountability
Teamwork
Judgement Analysis
Learning Agility
Handle reservation inquiries efficiently through multiple communication channels, ensuring timely confirmation of room bookings and safari experiences.
Maintain accurate reservation records by updating guest information, payment status, travel details, and special requests within the reservation management system.
Provide comprehensive information regarding accommodation categories, safari itineraries, packages, pricing, and cancellation policies to prospective guests.
Coordinate with front office, sales, transportation,



and operations teams to ensure smooth guest arrivals and effective room allocation.
Monitor booking availability, maximize occupancy, and assist in implementing revenue management strategies to improve business performance.
Prepare reservation reports, booking summaries, and occupancy updates while maintaining complete documentation for operational requirements.
Address guest concerns related to reservations professionally, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Follow Taj Safaris' reservation procedures, data confidentiality standards, and hospitality service guidelines while contributing to exceptional guest experiences.

📌 Reservation Officer New Delhi
🏢 Taj Safaris
📍 New Delhi