Key Responsibilities
Make outbound calls to customers, dealers, and prospective clients.
Receive inbound calls and respond to customer inquiries professionally.
Follow up with customers regarding quotations, orders, deliveries, and feedback.
Maintain accurate call records and update customer information.
Schedule appointments and meetings for the sales team.
Resolve basic customer queries and escalate complex issues when required.
Handle courier, parcel, and document dispatch/receipt.
Maintain visitor and appointment records.
Coordinate with different departments for visitor and customer requirements.
Maintain customer databases and office records.
Welcome and assist visitors in a skilled manner.
Manage the reception area and ensure it remains clean and organized.