Role & responsibilities

Customer Service
Welcome customers and understand their baking requirements.
Recommend suitable baking ingredients, tools, packaging, and accessories.
Upsell and cross-sell products to increase average bill value.
Resolve customer queries and complaints professionally.

Sales
Promote current arrivals, seasonal products, and ongoing offers.
Encourage repeat purchases and customer loyalty.

Store Operations
Maintain cleanliness and visual merchandising of the store.
Ensure shelves are fully stocked and products are properly displayed.
Arrange products according to category and planograms.
Check expiry dates and remove damaged or expired products.

Billing & Cash Handling
Operate POS billing software accurately.
Handle cash, UPI, card, and other payment methods.
Maintain accurate cash records and end-of-day reconciliation.

Inventory Management
Receive and verify incoming stock.
Update inventory in the system.
Report low-stock and rapid-moving items.
Conduct regular stock counts and assist during audits.

Order Fulfilment
Process online and WhatsApp orders.




Pack products carefully for courier and local delivery.
Coordinate with delivery partners to ensure timely dispatch.

Product Knowledge
Stay updated on baking ingredients, tools, chocolates, cake decorations, packaging, and recent product launches.
Guide beginners as well as professional bakers in selecting the right products.

Customer Relationship
Build long-term relationships with home bakers, bakery owners, and institutes.
Collect customer feedback and share suggestions with management.
Maintain customer database for promotions and follow-ups.

Marketing Support
Inform customers about workshops, offers, memberships, and loyalty programs.
Encourage customers to follow Homebakers Mart on social media.
Assist in in-store promotional activities.

Teamwork
Coordinate with warehouse and purchase teams for stock availability.
Support colleagues during busy hours and festive seasons.
Follow company SOPs and maintain discipline.

Preferred candidate profile Anyone having experience of Maintaining Retail store operations

📌 Retail Store Supervisor Udaipur
🏢 Bake World Retails
📍 Udaipur