Company Description Sheen Automotive 360 is the authorized importer and distributor for RODIM Paint Protection Films across India. The company specializes in providing premium automotive solutions tailored to meet the needs of its clients. With a focus on quality and excellence, Sheen Automotive 360 is committed to delivering cutting-edge products and outstanding customer service. Join our team to be a part of a thriving automotive industry leader.
Role Description This is a full time, in office role for a Sales & CRM Executive based in Faridabad. The Sales & CRM Executive will be responsible for driving sales growth, managing customer relationships, and ensuring exceptional customer experiences. Day-to-day tasks include developing and implementing sales strategies, handling customer inquiries, managing customer retention initiatives, and delivering insights through data analysis to support sales and customer relationship management.
We are looking for a Sales cum CRM Executive from an automotive background or a true car enthusiast who understands cars and can confidently interact with customers both online and offline.
Key Responsibilities 1.
Customer
Handling (Walk-ins)
Attend walk-in customers at the store Explain services like detailing, coating, PPF, etc. Understand customer needs and convert into sales 2.
Digital Lead Management
Handle leads from Instagram, WhatsApp & calls Quick response and regular follow-ups Convert inquiries into confirmed bookings 3.
Content
Creation (Reels & Marketing) Create engaging Instagram reels & videos of cars Showcase before/after work, customer experience Support marketing campaigns 4. CRM & After-Sales Maintain customer database and follow-ups Ensure excellent customer experience Handle feedback and repeat business Qualifications - Strong Sales and Customer Retention skills
Excellent Communication and Customer Experience management abilities
Proficiency in Analytical Skills for evaluating sales data and customer insights
Passion for the automotive industry and willingness to stay updated on industry trends
Proven ability to build and maintain long-term client relationships
Prior experience in sales or CRM, preferably in the automotive sector
Bachelor's degree in Business, Marketing, or a related field is an advantage
Proven track record of achieving sales targets