Customer Interaction
In-person, WhatsApp, Telephone, and Email: Respond promptly and professionally to customer inquiries and concerns through various communication channels.
Customer First Attitude: Always prioritize customer satisfaction and strive to exceed customer expectations in every interaction.
Order Execution
Busy Software: Accurately process and execute customer orders using Busy ERP software.
Customer care team handling :- Ensure that the team punches all customer orders through any medium into the software as sales orders.
Order Fulfillment: Ensure that all items in the customer’s order are correctly supplied and meet quality standards, any shortage in item is communicated to the customer and the purchase dept.
Customer Service Excellence
Soft-Spoken: Maintain a calm and courteous demeanor when dealing with customers, even in challenging situations.
Problem Solving: Address and resolve customer complaints and issues efficiently.
Job Type: Full time
Pay: Up to ₹25,000.00 per month
Perks
Health insurance
Provident Fund
Compensation Package
Performance bonus
Experience
Billing: 1 year (Preferred)
Tally erp: 2 years (Required)
Sales: 3 years (Required)
Work Location: In person
📌 Sales Or Operations Supervisor Fmcg Kochi (India)
🏢 Thomson Trading Agencies
📍 India
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