Role & responsibilities
Coordinate with Sales, Accounts, Logistics, and Management teams.
Process sales orders, quotations, and invoices.
Track order status and ensure timely dispatch and delivery.
Respond to customer queries and resolve complaints.
Maintain records of quotations, orders, contracts, and invoices.
Follow up with customers for outstanding payments.
Coordinate with the Accounts team for billing and collections.
Prepare and maintain customer outstanding reports.
Ensure smooth communication between customers and internal teams.
Handle customer portal-related work.
Preferred candidate profile
Sales Coordination
Customer Support
Order Processing
Billing & Invoice Coordination
MS Excel & MS Office
Communication Skills
Coordination & Follow-up
Documentation
Problem-Solving
Customer Relationship Management (CRM)