Qual Grad with 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail experience preferred).
Salary Upto 31k (based on last drawn salary)
Age upto 30
ROI HR/ TL/ HOD
Key Responsibilities
Engage with potential customers who have:
Added items to cart but not completed the purchase
Browsed products but did not make any transaction
Registered on the platform without transacting
Received cashback or promotional credits in their accounts, etc
Have connected via Call, Chat, WhatsApp or website enquiries.
Make timely and persuasive outbound calls to re-engage these leads.
Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying
Journey.
Understand customer needs, address concerns, and recommend the right products.
Route interested customers to the nearest store, if required, for offline exploration.
Work closely with the marketing and CRM teams to action warm leads efficiently.
Maintain detailed records of interactions and follow-ups using internal tools/CRM.
Consistently meet or exceed sales and conversion targets.
About The Company
Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.